Family Time/Contact

The responsible authority has a duty to endeavour to promote contact between the child and their parents / carers, brothers and sisters, relatives and friends unless it is not reasonably practicable or consistent with the child's welfare. The assessment and discussions with the child will identify those people for whom it is important to maintain contact. This may include those (including a parent) with whom contact has been lost and consideration should be given as to how this could be re-established.

This should be in a manner consistent with the child's Care Plan; which, itself, must take account of any Child Protection Plan or Contact Order that may be in force. There is a presumption of continued contact between the child and their family while the child is Looked After, unless it is not reasonably practicable or consistent with the child's welfare.

Contact between children and their parents, siblings or relevant others may only be permitted if previously agreed by the social worker and should be set out in the child's Placement Plan.

The purpose of Family Time / contact and how it will be evaluated must be made clear in the Plan. Contact arrangements should be focused on, and shaped around, the child's needs. The child's welfare is the paramount consideration at all times and each child's wishes and needs for contact should be individually considered and regularly assessed and reviewed. The wishes and feelings of the child should be ascertained, wherever possible, using advocacy and communication services if necessary. For many children, relationships with family members, previous carers, friends and others are valued. Family Time can be very important in helping children develop their sense of identity and understand their lives.

So far as it is reasonably practicable, the wishes and feelings of the parents and the child's carers must be ascertained before a decision about Family Time arrangements is made.

Both direct and indirect contact arrangements should always be clearly detailed, setting out how Family Time will take place, the venue, the frequency and how the arrangements will be reviewed.

Where contact is extended as part of a plan to gradually return the child to the parents' care, the Placements with Parents Procedure should be followed.

For foster carers providing short breaks, the foster carer must maintain contact as agreed in the Short Break Plan.

Maintaining contact with brothers and sisters is reported by children to be one of their highest priorities (The Children Act 1989 Guidance and Regulations - Volume 2: Care Planning, Placement and Case Review). When it is not possible for brothers and sisters to be placed together, all parties much actively facilitate ongoing contact between them.

Independent Reviewing Officers should ensure that Looked After Reviews consider whether contact arrangements including contact arrangements for brothers and sisters are implemented, and that the child is happy with the contact both its frequency and its quality. The IRO should inform the child that they can access Advocacy Services if they have a complaint.

Face to face meetings and visits will generally be the best way of maintaining relationships, but other means such as emails, phone calls, video calls etc. should be borne in mind. Responsible authorities and carers should work together to explore how electronic media can support positive relationships for children. Children should be supported to ensure they are safe online rather than this form of contact being avoided.

The need to supervise contact should be considered as part of the assessment and planning process by the social worker and their Manager. It is the responsibility of the child's social worker to ensure that the person(s) supervising contact is appropriately skilled and experienced to do so.

The primary focus of the assessment of this issue will be the safety and welfare of the child.

Where supervised contact is deemed necessary, the reasons should be clearly recorded and the role of the supervisor or supervisors clearly defined.

A written risk assessment must be completed before supervised contact begins.

This assessment must take account of all factors that could impact on the success of supervised contact and relevant safeguards including:

1. Any history of abuse or threats of abuse to the child, carers, staff or others;
2. Previous threats to disrupt contact or failure to cooperate with conditions agreed for supervised contact;
3. Previous incidents or threats of abduction;
4. Previous incidents of coercion or inappropriate behaviour during contact;
5. The transient or unsettled lifestyle of the parents;
6. The child's behaviour and needs, including medical needs.

Where any of the above features in the risk assessment, and supervised contact is to continue, the risk assessment must state the specific measures to be put in place to minimise risks. The assessment must then be approved and signed by the social worker's Team Manager.

Where supervised contact takes place, the detailed arrangements for the supervision must be set out in the Placement Plan.

In addition, there should be a written agreement with the parents and other relevant parties having supervised contact, signed by them, which should state clearly any specific conditions relating to the contact and any expectations placed on the parents or relevant parties:

• The agreement should be clear about where the contact must take place and whether any flexibility is allowed for activity or movements within or away from the agreed location;
• It should also be clear about whether the person(s) having contact are permitted to give the child food, drinks, gifts or money during contact;
• It should state clearly the circumstances in which contact will be terminated.

The agreement should state the adults who will be allowed to attend for supervised contact and supervisors should be asked to apply that strictly.

Particular attention should be given to when and how visits are ended. It may be more appropriate that all 'goodbyes' take place indoors with the visitors asked to leave before supervisors return children to their placements or carers.

Significant changes to Care Plans, court proceedings and/or decisions made about the frequency of future contact / Family Time are all likely to be potential tension points so extra vigilance should apply at any contacts arranged around these times.

The staff/carers and any other person involved in the supervision of the contact should have copies of the Placement Plan and the agreement with the parents or relevant adults.

Where possible, those supervising the contact should be known to the child and the family before the supervised contact takes place

In the event of problems emerging, the supervisors must be clear who to contact and what details they will need to share.

The supervisor's observations of the contact must be clearly recorded in the child's record and shared with the parents within 3 months of the visit (Local Government and Social Care Ombudsman finding).

The supervisor must immediately report to the social worker any concerns about the child or parents conduct during the contact. The social worker in consultation with their Manager should consider the need to review the risk assessment and/or the contact arrangements in light of the concerns expressed.

See Section 4, Review of Family Time / Contact Arrangements.

The social worker and their Manager should keep contact arrangements, including the continuing need for supervision, under regular review.

The risk assessment in relation to the arrangements for supervising contact must be reviewed at least every 6 months, or sooner if any incident or report identifies concerns.

Where the child is the subject of a Child Protection Plan, the contact arrangements should also be reviewed as required in the Child Protection Plan.

Any significant reactions that the child has to contact should be reported to the child's social worker by those observing contact arrangements, for example foster carers, residential staff and/or supervisors of contact.

The contact arrangements should also be reviewed in any Placement Planning Meeting and at the child's Looked After Review.

Where a Contact Order is in force and it is considered that the contact arrangements set out in the Order should be altered, the agreement of the child and the parents should be sought and legal advice should be obtained as to the need to seek a variation of the Court Order.

Family Time / contact should never be cancelled unless there is a very good reason, e.g. it is deemed that it would not be safe for it to take place or the child/ adult/brother or sister attending is too unwell for it to take place. Family Time / contact should take place in accordance with the child's Placement Plan, Court Order and any Court Directions.

Wherever possible, the staff/carer should consult the child's social worker in advance if they consider there is a good reason to cancel the contact. 

If contact is cancelled, the social worker or, if the social worker is not available, the staff/carer must ensure that the child and, as far as practicable, the parent or relevant adult is informed in advance and that the reason for the decision is explained. The social worker or staff/carer should arrange an alternative contact.

If contact does not take place and consultation has not been possible with the social worker, the staff/carer must inform the child's social worker as soon as possible and confirm in writing the decision to cancel and the reason.

N.B. Contact arrangements must not be withdrawn as a sanction imposed on a child.

Emergency restrictions on contact can only be made to protect the child from significant risk and must be notified to the Placing Authority (child's social worker) within 24 hours.